Candles

Account and data

Delete your Candles account

This page explains how to request deletion of your Candles account and associated personal data. Candle Holdings Inc. operates Candles.

Delete your account in the app

  1. 1Withdraw any remaining assets and allow pending transactions or purchases to finish.
  2. 2Open Candles and go to Settings.
  3. 3Open Legal and privacy and select Delete account.
  4. 4Review the deletion notice, then confirm Delete account.
We cannot delete your account while you hold $1 or more in your wallet, a trade or withdrawal is still settling, or referral rewards are still being paid to you. This gives you time to move your funds first.

Request deletion without the app

If you cannot sign in or no longer have the app, email us from the address associated with your Candles account. Include your Candles username if you know it. We may ask for information needed to verify that you own the account before processing the request.

Email an account deletion request

Deletion requests: team@buycandles.xyz

Data deleted or anonymized

  • Your profile: email, phone, username, display name, bio and photos.
  • Your trade, Add Cash and Cash out history.
  • Your support messages and portfolio history.
  • If you sign in with Apple, Candles' access to your Apple ID is revoked.

Data that may be retained

  • Usage events linked to your account: until they are deleted after 180 days.
  • Referral rewards your trades earned for the person who invited you: kept, without your name.
  • Backups and server logs: until they expire (7 and 30 days).
  • Records held by providers such as MoonPay, Crossmint, Coinbase, Twilio and Turnkey: kept under their own policies.
  • Your self-custodial wallet and its on-chain history are not ours to delete.

Privacy questions

Read the Candles Privacy Notice for more information about data collection, service providers, retention, and your privacy rights. You can also contact team@buycandles.xyz.