Candles support will never ask for your login code, recovery phrase, private key, or password.
Support
FAQs
Short answers to the questions Candles users are most likely to ask before contacting support.
Email support: team@buycandles.xyz
Common questions
How do I find my Candles wallet address?
Open Settings in the app, then use Export keys to view your wallet details. Tap the address to copy it before sending funds to Candles.
What is USDC?
USDC is a dollar-backed stablecoin issued by Circle. It is designed to track one U.S. dollar and is commonly used for fast, low-cost blockchain payments.
How do I contact support?
In the Candles app, open Settings and tap Support center to chat with the team. You can also email team@buycandles.xyz.
What is Solana?
Solana is the blockchain network Candles uses for fast token transfers and trading. SOL is the native asset used by the network.
Can I export my wallet keys?
Yes. In the app, go to Settings, then Export keys. Store your recovery phrase offline and never paste it into a website or send it to anyone.
How do I delete my account?
Open Settings, then Legal & Privacy, and choose Delete account. Account deletion is permanent and support cannot restore access afterward.
What if I send funds to the wrong address?
Blockchain transfers are irreversible. Candles cannot recover assets sent to the wrong wallet, so always check addresses carefully before confirming a send.
Does Candles custody my funds?
Candles is built around self-custody for your wallet. Payment and cash-in/cash-out flows may involve regulated third-party providers depending on your region and method.
Before sending funds
- Confirm the wallet address, network, and token before sending.
- Use a small test transfer before moving a large amount.
- Never share your recovery phrase, private key, or login code with anyone.